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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Atkinson

June 17, 2026

5  out of  5
rating by Emily Atkinson
"Cheslee & Shaun were an excellent team to ensure my insurance needs were fully covered. The team was helpful from the minute I stepped in! Couldn’t recommend more :)"
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Victoria Wesson

June 11, 2026

5  out of  5
rating by Victoria Wesson
"To start this group made getting my own insurance an absolute breeze, but my favorite part is getting a birthday card every year !!"
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Deliana Alvarado

April 7, 2026

5  out of  5
rating by Deliana Alvarado
"I had the best experience with Cheslee! She helped me resolve my issue quickly and efficiently. She was kind and understanding! 100/10!"
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Lanelle

February 27, 2026

5  out of  5
rating by Lanelle
"Willo was great to work with and saved me alot of money on my insurance. They were very easy to work with."
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Mika Jenkins

February 16, 2026

5  out of  5
rating by Mika Jenkins
"You need to go to see wilo at State farm here in sulphur springs. He saved me over 100 every month. Great guy and he explains everything you need to know."
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kayla v

January 5, 2026

5  out of  5
rating by kayla v
"Ask for Willo when you go! He saved me so much money by switching from Geico."
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Linda Meier

November 12, 2025

5  out of  5
rating by Linda Meier
"Dustin was very helpful and knowledgeable about the coverages I needed."
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Jessica

October 27, 2025

5  out of  5
rating by Jessica
"Shaun and Dustin was amazing working to get me the best policy for my GMC! Thank yall for being patient and kind while explaining everything to me, really appreciate all your help! The whole team made me feel welcomed at this location. You all are awesome thank you guys!!"
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Courtney Matthews

June 26, 2025

5  out of  5
rating by Courtney Matthews
"WOW!!
Where do I start?? As a single Mom and getting older, I had finally realized that when the Good Lord calls me home, I will leave my Son nothing. I didn’t want to leave him with the burden of trying to figure the cost of a funeral and how to pay for it. So I turned to Willo Kennington @ StateFarm. He was absolutely a PLEASURE to work with and the process was quick and easy! He explained everything so that I could understand it. And got me the best life insurance policy. Now I feel at ease for my son. Thank you so much Willo. I truly appreciate the work and dedication you have to your work! ⭐️⭐️⭐️⭐️⭐️"
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Michael Brown

May 23, 2025

5  out of  5
rating by Michael Brown
"Easy to work with, did everything over the phone in a timely manner. Great customer service. Highly recommend giving Willo Kensington a call."
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Patti Nevils

April 11, 2025

5  out of  5
rating by Patti Nevils
"Every time I contact this office, I get a quick, professional and helpful response. Dusti is absolutely amazing, if she does not know the answer, she'll take the time to find it! 100% recommend!!"
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Awbree Summers

April 10, 2025

5  out of  5
rating by Awbree Summers
"Where do I even start???
I can not speak highly enough about my experience with Dusti and Willo at State Farm. We moved here about a year ago from Utah, and we had been State Farm customers for over 25 years, and LOVED our agent, in fact I cried when we had to part ways because we moved states. #whocriesoverthierinsuranceagent?

When we did our mortgage we were told by the person helping us set up our utilities and insurance, that another company was our best bet, and that State Farm wouldn't even insure us because we were out of town. To say the least I was weepy. We went with this other company, and have been disappointed from the start, bas they lacked that State Farm "warm and attentive" customer service I had been used to all these years.

Then, as fate would have it, because I had a question on a vintage VW we had insured through State Farm in Utah, I decided to reach out to Ms. Wilhite's agency just out of curiosity, and within the first few seconds of the phone call with Dusti, I recognized that familiar State Farm family like touch.

She asked me if I would be willing to let them quote us and I explained I was told State Farm would not insure us, to which she answered that was not true. Right away, Dusti and WIllo got to work on a quote. They were fast, professional, saved us money, and unlike the other agency, when I called, I was able to get ahold of someone and have someone call me back.

If Christmas could be in the form of getting to be back with an agency you love and getting the bonus of having a great team to work with, I would say, I just had Christmas in April.

If you need insurance, and are not the wait on the line, push this button or that button for this extension or that extension only to find out you have to leave a message that never gets returned type, but rather like some good ol'e fashion talk to a human customer service, then run don't walk to Ms. Wilhite's agency and ask for Dusti and Willo. If you prefer the run around and some good never ending elevator hold music, they are for sure not the agency for you.

Thank you for taking care of these Texas newbies!"
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Shilby Beyer

April 3, 2025

5  out of  5
rating by Shilby Beyer
"Dustin was great! I’m really happy with his customer service and my new insurance premiums and lower deductibles! He made switching home and auto insurances easy!"
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Todd Williams

March 28, 2025

5  out of  5
rating by Todd Williams
"Dustin was great, he put a lot of time and effort into getting us a great price and made sure we had everything we needed. I highly recommend anyone looking for a better price for insurance to contact him, he will get it done."
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Kaci Perry

March 28, 2025

5  out of  5
rating by Kaci Perry
"Dusti was extremely helpful and had excellent customer service. Adding a vehicle to my plan was quick and easy! Thank you again!"
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Wayne Parker

March 8, 2025

5  out of  5
rating by Wayne Parker
"Dustin did a great job of explaining all of the issues and completely this very quickly. I highly recommend him."
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Craig Budaj

February 19, 2025

5  out of  5
rating by Craig Budaj
"Dustin helped me setup an auto insurance policy and was able to bundle my renters insurance and save me money!!"
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Todd R

January 21, 2025

5  out of  5
rating by Todd R
"Willo has been very instrumental in helping me save money on auto, home and umbrella policies.Willo has helped my family numerous times including weekends when we needed State Farm the most. I followed Willo to State Farm. Ask for Willo if you want to save money with good service."
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Douglas Younts

January 6, 2025

5  out of  5
rating by Douglas Younts
"I've been with State Farm for about 20 years and have been with Julia's office since we moved 2 years ago. The experience with this office has been amazing. Highly recommend."
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Michael Boyd

January 6, 2025

5  out of  5
rating by Michael Boyd
"Top notch service from Dustin."
We responded:
"Michael, we appreciate your business and the 5 star review! Thanks for letting us know what a great job Dustin did to help you! - Julia"
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Kaite V

January 3, 2025

1  out of  5
rating by Kaite V
"If you feel like paying $500 for insurance it’s a great place! Unfortunately, my husband and I could not afford that at this time for car insurance. And even though we live in north east Texas, away from any coastlines, we still got extra fees tacked onto our insurance. Then on top of it, when we made the decision to try to find new insurance, we were assured that we would get our full payment back (we paid ahead the entire time we were with this company) plus a prorated amount. That was no further from the truth, than it could have been. When asked, this particular individual only made excuses, as to why we were charged almost $200 for two days of coverage. Now if there was a fee I would have been fine, had that been explained, but it wasn’t. And I just don’t feel right not telling how a company, can promise its customers that they will receive all of their money back, and keep fees and other aspects hidden. Honesty is always a bonus in my book, so I figured everyone deserves to know what they will get if they decide to go through this particular individual for insurance."
We responded:
"Katie, I am unable to locate an account with "Katie V" in my system, could you please contact my office tomorrow so I can speak directly with you regarding your experience? 903-885-8686.
Thank you! - Julia"
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Morgan Bragg

December 22, 2024

5  out of  5
rating by Morgan Bragg
"Willo Kennington was awesome! From start to finish super friendly, knowledgeable and made it a smooth experience! Thanks again for all your help on auto & renters insurance!"
We responded:
"Thank you so much for the 5 star review, Morgan! I'm glad to hear Willo was able to help make your insurance experience a pleasant one! We appreciate your business and trust! - Julia"
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Jennifer McFarland

December 21, 2024

5  out of  5
rating by Jennifer McFarland
"Willo Kennington was very helpful and saved me some money on my home and auto insurance. He was personable and professional. Give him a call… he will take care of you!"
We responded:
"Thank you for the 5 star review and for sharing your experience. I'm so glad Willo was able to help you! We look forward to working with you for all of your insurance needs. - Julia "
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Thomas Thooft

December 13, 2024

5  out of  5
rating by Thomas Thooft
"First of all I want to thank Dustin for the professional and prompt communication.
Got me a quote with an amazing rate and made no issue making adjustment if asked. Top notch service!
Off course there was the upsel of life insurance and home insurance, but it was not intrusive and after declining it, it was not mentioned again!
For now 5+ stars and will definitely recommend to friends and family to check their rates at this agent."
We responded:
"Thank you so much for the 5 star review! I am glad to hear that Dustin was able to provide you with such great service. We look forward to working with you!"
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Katelynn Baker

October 25, 2024

5  out of  5
rating by Katelynn Baker
"Fast and easy service"
We responded:
"Thanks for the positive feedback, Katelynn! I am happy to hear you had a pleasant experience working with us. Please do not hesitate to reach out if we can assist you with anything else. - Julia "