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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patti Nevils

April 11, 2025

5  out of  5
rating by Patti Nevils
"Every time I contact this office, I get a quick, professional and helpful response. Dusti is absolutely amazing, if she does not know the answer, she'll take the time to find it! 100% recommend!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Awbree Summers

April 10, 2025

5  out of  5
rating by Awbree Summers
"Where do I even start??? I can not speak highly enough about my experience with Dusti and Willo at State Farm. We moved here about a year ago from Utah, and we had been State Farm customers for over 25 years, and LOVED our agent, in fact I cried when we had to part ways because we moved states. #whocriesoverthierinsuranceagent? When we did our mortgage we were told by the person helping us set up our utilities and insurance, that another company was our best bet, and that State Farm wouldn't even insure us because we were out of town. To say the least I was weepy. We went with this other company, and have been disappointed from the start, bas they lacked that State Farm "warm and attentive" customer service I had been used to all these years. Then, as fate would have it, because I had a question on a vintage VW we had insured through State Farm in Utah, I decided to reach out to Ms. Wilhite's agency just out of curiosity, and within the first few seconds of the phone call with Dusti, I recognized that familiar State Farm family like touch. She asked me if I would be willing to let them quote us and I explained I was told State Farm would not insure us, to which she answered that was not true. Right away, Dusti and WIllo got to work on a quote. They were fast, professional, saved us money, and unlike the other agency, when I called, I was able to get ahold of someone and have someone call me back. If Christmas could be in the form of getting to be back with an agency you love and getting the bonus of having a great team to work with, I would say, I just had Christmas in April. If you need insurance, and are not the wait on the line, push this button or that button for this extension or that extension only to find out you have to leave a message that never gets returned type, but rather like some good ol'e fashion talk to a human customer service, then run don't walk to Ms. Wilhite's agency and ask for Dusti and Willo. If you prefer the run around and some good never ending elevator hold music, they are for sure not the agency for you. Thank you for taking care of these Texas newbies!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! We are thrilled to bring you back into the State Farm family. If there is anything else we can do, just let us know!"
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Shilby Beyer

April 3, 2025

5  out of  5
rating by Shilby Beyer
"Dustin was great! I’m really happy with his customer service and my new insurance premiums and lower deductibles! He made switching home and auto insurances easy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Todd Williams

March 28, 2025

5  out of  5
rating by Todd Williams
"Dustin was great, he put a lot of time and effort into getting us a great price and made sure we had everything we needed. I highly recommend anyone looking for a better price for insurance to contact him, he will get it done."
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Kaci Perry

March 28, 2025

5  out of  5
rating by Kaci Perry
"Dusti was extremely helpful and had excellent customer service. Adding a vehicle to my plan was quick and easy! Thank you again!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Wayne Parker

March 8, 2025

5  out of  5
rating by Wayne Parker
"Dustin did a great job of explaining all of the issues and completely this very quickly. I highly recommend him."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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David Budaj

February 19, 2025

5  out of  5
rating by David Budaj
"Dustin helped me setup an auto insurance policy and was able to bundle my renters insurance and save me money!!"
We responded:
"Thank you so much for the 5 star review, David! I am so glad for hear that Dustin was able to help save you money!"
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Todd R

January 21, 2025

5  out of  5
rating by Todd R
"Willo has been very instrumental in helping me save money on auto, home and umbrella policies.Willo has helped my family numerous times including weekends when we needed State Farm the most. I followed Willo to State Farm. Ask for Willo if you want to save money with good service."
We responded:
"Todd, I am so happy to hear that Willo took such good care of you! Thank you for the 5 star review! We look forward to helping you and your family with all of your insurance needs."
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Douglas Younts

January 6, 2025

5  out of  5
rating by Douglas Younts
"I've been with State Farm for about 20 years and have been with Julia's office since we moved 2 years ago. The experience with this office has been amazing. Highly recommend."
We responded:
"Thank you so much for the 5 star review! I am glad your experience with my office has been amazing. We look forward to working with you for many years to come."
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Michael Boyd

January 6, 2025

5  out of  5
rating by Michael Boyd
"Top notch service from Dustin."
We responded:
"Michael, we appreciate your business and the 5 star review! Thanks for letting us know what a great job Dustin did to help you! - Julia"
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Kaite V

January 3, 2025

1  out of  5
rating by Kaite V
"If you feel like paying $500 for insurance it’s a great place! Unfortunately, my husband and I could not afford that at this time for car insurance. And even though we live in north east Texas, away from any coastlines, we still got extra fees tacked onto our insurance. Then on top of it, when we made the decision to try to find new insurance, we were assured that we would get our full payment back (we paid ahead the entire time we were with this company) plus a prorated amount. That was no further from the truth, than it could have been. When asked, this particular individual only made excuses, as to why we were charged almost $200 for two days of coverage. Now if there was a fee I would have been fine, had that been explained, but it wasn’t. And I just don’t feel right not telling how a company, can promise its customers that they will receive all of their money back, and keep fees and other aspects hidden. Honesty is always a bonus in my book, so I figured everyone deserves to know what they will get if they decide to go through this particular individual for insurance."
We responded:
"Katie, I am unable to locate an account with "Katie V" in my system, could you please contact my office tomorrow so I can speak directly with you regarding your experience? 903-885-8686. Thank you! - Julia"
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Morgan Bragg

December 22, 2024

5  out of  5
rating by Morgan Bragg
"Willo Kennington was awesome! From start to finish super friendly, knowledgeable and made it a smooth experience! Thanks again for all your help on auto & renters insurance!"
We responded:
"Thank you so much for the 5 star review, Morgan! I'm glad to hear Willo was able to help make your insurance experience a pleasant one! We appreciate your business and trust! - Julia"
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Jennifer McFarland

December 21, 2024

5  out of  5
rating by Jennifer McFarland
"Willo Kennington was very helpful and saved me some money on my home and auto insurance. He was personable and professional. Give him a call… he will take care of you!"
We responded:
"Thank you for the 5 star review and for sharing your experience. I'm so glad Willo was able to help you! We look forward to working with you for all of your insurance needs. - Julia "
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Thomas Thooft

December 13, 2024

5  out of  5
rating by Thomas Thooft
"First of all I want to thank Dustin for the professional and prompt communication. Got me a quote with an amazing rate and made no issue making adjustment if asked. Top notch service! Off course there was the upsel of life insurance and home insurance, but it was not intrusive and after declining it, it was not mentioned again! For now 5+ stars and will definitely recommend to friends and family to check their rates at this agent."
We responded:
"Thank you so much for the 5 star review! I am glad to hear that Dustin was able to provide you with such great service. We look forward to working with you!"
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Katelynn Baker

October 25, 2024

5  out of  5
rating by Katelynn Baker
"Fast and easy service"
We responded:
"Thanks for the positive feedback, Katelynn! I am happy to hear you had a pleasant experience working with us. Please do not hesitate to reach out if we can assist you with anything else. - Julia "
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Kimberly Pace

October 21, 2024

5  out of  5
rating by Kimberly Pace
"Julia is helping us lower our car insurance."
We responded:
"Kimberly, thank you for the 5 star review! Happy to help any way we can! - Julia"
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Jacob West

October 11, 2024

5  out of  5
rating by Jacob West
"Shaun was super helpful and made the process quick and easy! Helped me understand everything, and was super kind! Ask for him."
We responded:
"Thank you so much for the 5 star review! Glad to hear Shaun was so helpful! Please let us know if there is anything else we can help you with. - Julia"
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DeAndrea Darden

September 25, 2024

5  out of  5
rating by DeAndrea Darden
"Dustin was awesome. Even though it was after hours, he went out of his way to make sure he found the quote fit for me. Thank you Dustin. You rock💪"
We responded:
"DeAndrea, thank you for the stellar review! I am thrilled to hear that Dustin went above and beyond to get you the coverage you needed. Please do not hesitate to reach out if there is anything else our team can help you with. We are here for you! - Julia "
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KeAmbrea Ross

August 8, 2024

5  out of  5
rating by KeAmbrea Ross
"Dustin was amazing! Very helpful and informative! 10/10 would highly recommend! Thanks again Dustin!"
We responded:
"Thank you for the wonderful review, KeAmbrea! I'm thrilled to hear you had such a positive experience working with Dustin. If there is anything else our team may assist you with, please let us know. We are happy to help! - Julia "
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Evan Hartley

July 15, 2024

5  out of  5
rating by Evan Hartley
"Dustin was the name of our account manager who helped me get set up. He was quick, knowledgeable, and was willing to help me out on customizing my quote to my family's needs. Thanks for taking the time to read my review!"
We responded:
"Thank you for the wonderful review, Jack! I am happy to hear Dustin was able to take care of you and your family and set up coverage that works for your needs. Please let us know if we can assist you with anything else. - Julia "
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Jackie Lee

July 15, 2024

5  out of  5
rating by Jackie Lee
"Sign up was easy and Ashley did a great job answering all my concerns and questions! Saved some money besides!"
We responded:
"Jackie, thank you for the positive review! I am so glad to hear that we were able to find a policy that works for your lifestyle and your wallet. Thank you for choosing our office. - Julia"
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Sheila Butler

July 12, 2024

5  out of  5
rating by Sheila Butler
"State Farm has been amazing to me and my family. We are all members of State Farm, and it has been the best company we have ever had the pleasure to do insurance business with. Shaun Fender has been the best ever helping me with my life insurance, autos, and home. Making sure I am getting all of my discounts I am eligible for, and helping get my claim on my roof started. He went above and beyond to make sure I am taken care of. Julia and her staff are top tier A+ all around the best at what they do. Not only at the business they conduct, but being there for you when you need someone to talk to as well. All in all just purely amazing and wonderful people to do business with. Not only in Sulphur Springs, but all of Texas should know their names."
We responded:
"Thank you for the very generous review, Sheila. I am so glad to hear that you feel at home with our office. We appreciate your business and appreciate you as a customer. -Julia"
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Haley Massey

July 2, 2024

5  out of  5
rating by Haley Massey
"I’ve used Julia Wilhite’s office for approximately 6 years now! They have always been so helpful and kind when talking to them, it feels like talking to a friend! Their service is fast and when talking with Tiffany she always makes sure I get what I need! Highly recommended them if you’re looking for a great insurance company:)"
We responded:
"Thank you for the wonderful review, Haley! I can’t believe it has been 6 years together! I am so glad you have enjoyed working with Tiffany to get your coverage needs taken care of. She is an awesome team member of ours, and we love to see her recognized for all the hard work she does. We are always happy to help you! – Julia"
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Dillon Thomas

July 1, 2024

5  out of  5
rating by Dillon Thomas
"Dustin was amazing. Super helpful and respectful. He even returned my calls in a timely manner and answered any and all questions I had"
We responded:
"Thanks for the wonderful feedback, Dillon! I'm so happy to hear that Dustin was helpful and timely while assisting you. Please let us know if we can help you with anything else. - Julia "
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Steve Jones

June 27, 2024

5  out of  5
rating by Steve Jones
"Ashley has been awesome to work with on keeping my multi-car policy up to date. She is very quick to answer questions and get the job done!!!"
We responded:
"Steve, thank you for the wonderful review highlighting Ashley and her hard work! I'm glad to hear Ashley has been prompt and enjoyable to work with. Let us know if there is anything else she or I can help you with! - Julia "